Privacy Policy

Effective date: August 19, 2026

United Energy Trading, LLC dba Greenwave Energy ("Greenwave Energy," "Greenwave," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit greenwaveenergy.com, request information, enroll in natural-gas service, communicate with us, or otherwise interact with our services.

1. Personal information we collect

Information you provide directly

Identifiers and contact information, such as your name, service address, mailing address, email address, and telephone number.
Utility and enrollment information, such as your SoCalGas account or service-agreement identifier, service location, account-holder status, enrollment selections, authorization records, and electronic signature.
Communications and request information, including customer-service communications, complaints, cancellation requests, marketing preferences, and privacy requests.
Any other information you choose to provide through a form, telephone call, email, or other communication.

Information collected automatically

Internet and device information, including IP address, browser type, device type, operating system, cookie identifiers, advertising identifiers, referring pages, pages viewed, timestamps, and interactions with our website or advertisements.
Approximate location inferred from IP address and, only if separately enabled and disclosed, precise geolocation.
Marketing and attribution information, including the advertisement, search term, campaign, or referring source associated with a visit or inquiry.

Information obtained from other sources

Utility providers, including information necessary to confirm eligibility, process enrollment, administer service, bill charges, and address service requests.
Advertising, analytics, and social-media platforms, including campaign and interaction information.
Third-party data brokers, identity-resolution providers, and data-append providers, including DataZapp. DataZapp's public Visitor IP Pixel documentation states that it may associate a website visit with a person or household and return identity, postal, telephone, email, network, location, device, browser, and operating-system information. Greenwave classifies DataZapp as a third party, not as Greenwave's CCPA service provider or contractor.
Service providers and business partners, including customer-service, communications, verification, compliance, and technology providers.

DataZapp website-visitor identification

If enabled, DataZapp's website pixel may collect or generate the website property or domain, visitor IP address, timestamp, page or referring URL, approximate latitude and longitude, proxy status, ISP organization and name, ISP city, state and country, device type, device brand and model, browser or application type, browser name and version, and operating-system name, version and platform. DataZapp may return a matched household member's first and last name, street address, city, state, ZIP code, county, landline telephone number, mobile telephone number, and email address. A match may relate to a person in the household and is not necessarily the individual who visited the website.

We may use matched information for audience measurement, advertising, direct mail, email, or telephone outreach as permitted by law and subject to applicable privacy choices. A DataZapp match or appended telephone number is not consent to receive a marketing call or text message.

2. How we use personal information

Provide, administer, bill, and support natural-gas service.
Verify service eligibility and process or confirm enrollment, authorization, cancellation, and account requests.
Coordinate with SoCalGas and applicable regulatory authorities.
Respond to inquiries, provide customer service, resolve disputes, and maintain records.
Operate, secure, debug, and improve our website and services.
Measure advertising, attribute website visits, build audiences, and deliver or evaluate advertising, subject to applicable privacy choices.
Identify prospective customers and conduct marketing as permitted by law. A website visit or appended telephone number does not by itself constitute consent to receive marketing calls or text messages.
Detect fraud, protect legal rights, comply with law, and satisfy regulatory or contractual obligations.
Calculate natural-gas usage-related emissions and administer any applicable carbon-offset purchase program described in the customer's service documents.

3. How we disclose personal information We may disclose personal information to the following categories of recipients:

SoCalGas and other utility or market participants as needed to enroll and serve customers.
The California Public Utilities Commission and other government or regulatory authorities.
Service providers and contractors that perform services for us, including Spartan Energy Solutions and its personnel, including Jon Gaspie, for customer-service support; website hosting; analytics; advertising operations; communications; enrollment verification; billing support; data security; data append and identity resolution; and legal or compliance support.
Third-party identity-resolution and data-append providers, including DataZapp, to associate website or device activity with identity, household, postal, telephone, email, network, approximate- location, device, browser, or operating-system information. Greenwave does not classify DataZapp as its CCPA service provider or contractor.
Advertising networks and platforms for analytics, campaign measurement, audience creation, or cross-context behavioral advertising, subject to applicable opt-out rights.
Professional advisers, auditors, insurers, financing sources, and parties to a merger, acquisition, financing, reorganization, bankruptcy, or transfer of business assets.
Other parties when required by law, necessary to protect rights or safety, or directed by you.

We do not sell personal information for money. Some disclosures to advertising or analytics partners may constitute "selling" or "sharing" under California law even when no money is exchanged. See Your Privacy Choices for available controls.

4. Cookies and similar technologies We and our vendors use cookies, pixels, tags, software development kits, local storage, and similar technologies to operate the website, remember preferences, understand website use, measure campaigns, and deliver advertising. Where required, nonessential technologies are used only after the applicable choice is made. You can manage these technologies through our cookie-preference tool and Your Privacy Choices page.

5. Global Privacy Control When our website detects a legally recognized opt-out preference signal, such as Global Privacy Control, we process it as a request to opt out of the sale or sharing of personal information for the browser or device and any associated consumer profile as required by California law. Where technically feasible, our website displays the status of that choice.

6. Telephone and text-message choices Providing a telephone number for enrollment, service, or customer support does not authorize marketing calls or texts. A telephone number obtained from DataZapp or another data provider is also not consent. Where consent is required, we obtain it through a separate, unchecked authorization that identifies Greenwave Energy as the seller. Consent is not a condition of purchasing natural-gas service. You may revoke marketing consent at any time by telling the caller, calling (800) 296-2203, emailing customerservice@greenwaveenergy.com, or replying STOP to a marketing text. We maintain company-specific do-not-call records and honor applicable opt-out requests.

7. Data retention We use 24 months as our standard retention period unless a shorter period is sufficient or a longer period is required or reasonably necessary for service, telemarketing recordkeeping, billing, regulatory compliance, dispute resolution, fraud prevention, security, or legal claims. When a listed period expires, we delete or deidentify the information unless a legal hold, investigation, unresolved dispute, or another documented legal obligation requires continued retention. We do not use information retained solely for legal or compliance recordkeeping for unrelated marketing.

DataZapp information covered by this schedule

If the DataZapp visitor-identification service is enabled, the prospect/append category below covers every publicly documented field: website property or domain; source IP address; timestamp; page or referring URL; latitude; longitude; proxy indicator; ISP organization; ISP name, city, state and country; first name; last name; street address; city; state; ZIP code; county; landline telephone number; mobile telephone number; email address; device type, brand and model; browser or application type; browser name and version; and operating-system name, version and platform or architecture.

Retention schedule

Record category	Information included	Retention period	Trigger and qualification
Prospect and append data	All DataZapp fields listed above; campaign/source data; match result; prospect profile; direct-mail, email, or telephone outreach status	24 months	Measured from collection or match. Delete or deidentify sooner when no longer needed. A privacy deletion or sale/sharing opt-out is processed as required by law. If the information becomes part of an enrollment, consent, call, suppression, complaint, or legal record, the applicable longer period below controls only for that record.
Enrollment authorizations and agreements	Enrollment form, account-holder authorization, electronic signature, disclosures and Terms version, timestamp, IP address, confirmation, cancellation, and rescission records	Service term plus 5 years	Measured from service termination, cancellation, or final account activity. This period preserves contract, regulatory, customer, and telemarketing-sale evidence. Retain longer only for an unresolved dispute, audit, investigation, or legal hold.
Utility account and usage data	SoCalGas account or service identifier, service address, account-holder status, meter or usage information, billing-support data, enrollment and cancellation status	Service term plus 5 years	Measured from service termination or final account reconciliation. Operational copies not needed for service should be deleted earlier; retain longer only for a documented billing, regulatory, tax, dispute, fraud, or legal requirement.
Marketing call/text consent	Name, telephone number, consent request as displayed, consent language and purpose, affirmative action or signature, form URL, disclosure version, timestamp, IP address, checkbox state, revocation and suppression history	5 years	Measured from creation of the record or the last call/text made in reliance on it, whichever is later. Revocation stops future reliance but does not require deletion of evidence needed to demonstrate compliance.
Telemarketing call and text records	Seller and caller identity; calling and called number; date, time and duration; campaign, product, script, prerecorded message, caller ID, technology, disposition, transfer data, opt-out, and delivery/status data	5 years	Measured from record creation. A unique script or prerecorded message is retained for 5 years after it is no longer used. This period follows the FTC Telemarketing Sales Rule where applicable.
Call recordings	Audio and transcript of marketing, enrollment-verification, or customer-service calls; recording metadata	5 years for marketing or enrollment-verification calls; 24 months for routine customer-service calls	Measured from the call date. Preserve a routine customer-service recording longer only if tied to a complaint, disputed enrollment, billing issue, consent question, investigation, or legal hold.
Customer-service records	Tickets, emails, chats, notes, correspondence, complaints, resolutions, identity-verification records, and non-marketing contact history	24 months after closure	For an enrollment, billing, regulatory complaint, threatened claim, or unresolved dispute, retain the relevant record for 5 years after final resolution or for the longer legally required period.
Cookie and online identifiers	Cookie IDs, device or advertising identifiers, pixel IDs, preference records, page and campaign activity, and approximate IP-derived location	24 months	Measured from collection or last relevant interaction, whichever occurs later. Consent withdrawals, sale/sharing opt-outs, and recognized opt-out preference signals must be honored without waiting for expiration; retain only the minimum suppression/preference record needed to honor the choice.
California privacy requests	Request date and type, submission method, identity-verification status, response date, response and any denial basis, authorized-agent records, and fulfillment history	At least 24 months	Measured from final response or closure. California regulations require request and response records for at least 24 months. These compliance records are not used for unrelated purposes or shared except as necessary to comply with law.
Do-not-call and text suppression records	Name if provided, telephone number, seller, caller or telemarketer, request date, product or campaign, opt-out channel, and suppression status	5 years	Measured from the opt-out request. The suppression record is retained and used to prevent future calls or texts even when associated marketing or prospect data is deleted.

8. Security We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security measure or method of transmission is completely secure, and we cannot guarantee absolute security.

9. California privacy rights California residents may have rights to know, access, delete, or correct personal information; opt out of sale or sharing; limit certain uses of sensitive personal information; and receive equal service and pricing when exercising privacy rights, subject to applicable exceptions. Details and submission methods appear in our California Privacy Notice and Your Privacy Choices page.

10. Children Our website and services are intended for adults responsible for a natural-gas account and are not directed to children under 16. We do not knowingly sell or share the personal information of consumers under 16.

11. Third-party websites Our website may link to third-party websites. Their privacy practices are governed by their own notices, and we are not responsible for those practices.

12. Changes to this policy We may update this Privacy Policy. We will post the updated version with a revised effective date and provide any additional notice required by law.

13. Contact us

United Energy Trading, LLC dba Greenwave Energy6520 Lonetree Boulevard, Suite 1029Rocklin, CA 95765Phone: (800) 296-2203Email: customerservice@greenwaveenergy.comGreenwave customer-service contact: Stephen Shortell